Effective today, the requirements in Sprout's every active Statement of Work (SOW) are programmed into SmartERP, our software platform enabling the delivery of services to global enterprises. The completion of this automation represents a milestone accomplishment in extending the impact of one of Sprout's core competencies.
"Customers can be even more confident that their customized program is being executed to exceed their security, sustainability, and value extraction needs. The team at Sprout is dedicated to continuous innovation of technology forward solutions that provide clarity and peace of mind."
— Matt Cranford, Sprout
COVID-19 drove the sudden implementation of work-from-home measures for many of Sprout's global customers. Within days, enterprises were overwhelmed, and Sprout jumped in to help. We performed on-site services typically performed by our customers' internal teams. We turned around urgent disposition requests from Wilson, North Carolina to Sydney, Australia. Most importantly, we listened. Together with our customers, we identified the need to introduce more operating flexibility within uncompromising security controls.
Over the last six months, during a time when most providers took a wait-and-see approach, Sprout doubled down on technology innovation through further development on SmartERP. We indexed our value-added capabilities, programmed their requirements into our processing workflows, and built automations to mandate and track corresponding activities. We standardized our SOW template, capturing requirement types in a format easily programmable during onboarding. Finally, we designed an entirely new user interface for this module, so that our account managers can collaborate, change, and execute new program requirements at lightning fast speed within each account's unique security framework.