ITAD Insights & Tech Lifecycle Trends | Sprout Resources

Taking Charge by Taking Pulse

Written by Sprout | Aug 11, 2020

Sprout's long-awaited Program Pulses are officially live in our proprietary SmartERP portal. Program Pulses give customer administrators and their executives an automated way to measure the effectiveness of Sprout's redeployment, resale, and recycling programs amongst users in the field. With real-time, direct-to-dashboard KPI cards, Program Pulses offer a new method for enterprise leaders to solicit customer voices in an organized, non-intrusive way.

"The success of our customers is what drives us here at Sprout, and we are excited to have a feature that focuses on this. Program Pulses allow us to capture the crucial feedback we need to not only better serve our customers but also to continuously improve as a company."

— Tom Allison, President and Chief Sales Officer

Program Pulses are completely free for users on the Growth or Enterprise edition of SmartERP. Benefits include:

  • Dashboard integrations and drill-through analysis
  • Continuously monitored scores and case prioritization by a dedicated Sprout representative
  • Weekly email distribution cadence to customer-directed group(s)