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Logistics

Precision logistics at global scale

Sprout manages secure asset collection, transport, and processing through coordinated white glove logistics, with SmartERP delivering real-time visibility, chain-of-custody documentation, and tracking across every stage of transit.

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Certifications

Trusted by enterprise and hyperscale organizations worldwide

NAID AAA
R2v3
ISO 9001
ISO 14001
ISO 27001
ISO 45001
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Full-Service Collection and Secure Transport

Outdated technology slows teams and adds risk. Sprout delivers white glove asset removal and secure transport without disruption.

Covered assets:

  • Computers
  • Tablets
  • Mobile phones
  • Network equipment
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Auditable chain-of-custody and data protection

Sprout enforces strict chain-of-custody controls with recorded custody events, sealed transport, and verified handoffs, while SmartERP automatically captures audit-ready documentation to prove asset protection and compliance throughout transit.

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Global Scale and Reach

Sprout executes global logistics with 330,000+ sq. ft. of R2v3-certified facilities across four US locations and partner sites worldwide, delivering scalable, high-quality execution with speed and consistency.

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Flexible Recovery Options

Sprout supports multiple logistics and recovery models to fit how organizations operate:

  • On-site white glove services — full-service collection and secure transport
  • Box/parcel recovery
  • On-site, mail-in, and rapid redeployment options

SmartERP powers white glove logistics with real-time visibility

Sprout's SmartERP — a tech-driven asset lifecycle management platform — tracks every device and provides real-time visibility into asset status and value recovery. Transparent, real-time reporting is available throughout the logistics and disposition process. SmartERP automatically generates certificates for data destruction and recycling, and provides ESG reporting on environmental impact.

Frequently Asked Questions

What is white glove logistics for IT assets?

Sprout's on-site white glove services provide full-service collection and secure transport of assets — covering equipment packing for transport through delivery to Sprout processing facilities.

On-site services also include clean-and-pack workflows to prepare assets for secure removal without disrupting operations.

Transport is executed with sealed FTLs, GPS options, and check-in photos to maintain visibility throughout transit. Sprout's SmartERP tracks every device in real time, providing visibility into asset status across the entire collection and transport process.

How does Sprout track assets during transport?

Sprout records serial numbers of assets to support clients' inventory management and asset tracking processes. Serial-level inventory is captured at collection and tracked from pickup through facility intake, including shipment status and key logistics milestones.

SmartERP — Sprout's tech-driven asset lifecycle management platform — provides real-time tracking and insights throughout the logistics process, with reporting on status, location, and outcomes available continuously.

On-site services include check-in photos and sort by OEM/PN, and transport options include sealed FTLs and GPS options to maintain visibility while assets are in transit.

Can Sprout support global logistics and multi-site asset recovery programs?

Yes. Sprout executes secure logistics globally. Sprout operates 330,000+ sq. ft. of R2v3-certified facilities across four US locations, with partner processing locations in Antwerp, London, Dubai, Bengaluru, Hong Kong, Tokyo, Singapore, and Sydney.

Sprout maximizes service quality and timeliness, executing at scale and with velocity. Flexible logistics options include on-site white glove services, box/parcel recovery, mail-in programs, and rapid redeployment.

How does SmartERP improve logistics visibility?

SmartERP is Sprout's tech-driven asset lifecycle management platform that provides real-time tracking and insights throughout the logistics and disposition process.  It serves as a single system of record, tracking every asset from collection through final disposition with full chain-of-custody visibility.

SmartERP tracks every device, providing visibility into asset status and value recovery, and automatically generates certificates for data destruction and recycling.Reporting covers status, location, and outcomes. ESG reporting measures environmental impact. Transparent, real-time reporting is available throughout the process.

What happens to assets after they arrive at Sprout facilities?

Once assets arrive at Sprout facilities, they are processed and evaluated through Sprout's R2v3-certified ITAD program for remarketing, recycling, or data destruction. The processing workflow includes audit, wipe, test, and refurbishment.

All retired equipment is evaluated for remarketing before final disposition and this recovery-first approach helps maximize asset value before recycling or destruction.

Recovered resale value can be applied as credits toward Sprout refresh services, helping to reduce the organization's overall cost of upgrading assets. Sprout's SmartERP provides real-time visibility into asset status and value recovery throughout.

Secure logistics for global execution

Plan your logistics strategy with white glove execution, sealed FTLs, GPS options, and SmartERP visibility delivering real-time tracking from pickup through final disposition.

Plan Your Logistics Strategy Contact Us