OpTime is your technology-enabled infrastructure partner that helps lower maintenance costs through ITAD-sourced parts and AI-driven support. Flexible credit rollover lets you fund any Sprout service - from relocations to equipment discounts - giving you complete budget control.

OpTime by Sprout

Circular Support - ITAD resale credits fund ongoing hardware maintenance

AI Platform - Predictive analytics optimize support decisions and prevent downtime

Global Coverage - 700+ locations worldwide with R2v3 certified parts

Multi-Asset Support - Covers servers, storage, and networking from all major OEMs

What Is OpTime?

OpTime is your technology-enabled infrastructure partner that guarantees lower TPM costs through ITAD-sourced parts and AI-driven support. Flexible credit rollover lets you fund any Sprout service - from relocations to equipment discounts - giving you complete budget control.

OpTime delivers reliable logistics and parts quality, ensuring availability with real-time visibility so you can keep operations running smoothly without unexpected delays.

Our world-class platform provides complete control and visibility of all assets, contracts, locations, and ticket-management for every type of support, including OEM, third-party, and self-supported, all in a single, normalized view.

Platform Intelligence

Proactive Contract Intelligence

Optimized alerts prevent lapses in coverage, ensure timely renewals and provide awareness of end of OEM support dates

Single
Platform

Unified visibility of all assets and contracts for all infrastructure support - OEM, TPM and self-supported

One-Click
Support

Request Support button for TPM, OEM, and Professional Services with real-time tracking

Predictive Failure Analysis

AI uses metadata from multiple sources to predict failure rates and optimize parts economics

AI-Driven Coverage Optimization

Analysis of your complete infrastructure correlates EOL dates, contract renewals, budgetary-timing and disposition decisions to create an optimal support program

Analytics, Reporting and Metrics

Prebuilt and ad-hoc reports to visualize and analyze actual data to make informed and timely decisions, track all support metrics and scorecards for process and service improvements

Support, Logistics & Operations

Global logistics network with R2v3 certified parts, 700+ forward stocking locations, and 24/7 support across 60+ countries delivering next-business-day or 4-hour SLA commitments.

Maintenance and Services

Server

Comprehensive third-party support for all major OEM manufacturers

Storage

Support for all major storage vendors with significant savings over OEM.

Networking

Extended support and extended service for all networking hardware needs.

What OpTime Delivers

Global Parts & Logistics

Operational execution worldwide
R2v3 Certified parts and streamlined logistics
Global network of 700+ Forward Stocking Locations
Service in 60+ countries
A global network of 45,000+ couriers

Service Level Agreements

9x5 NBD - Next business day parts delivery
24x7x4 - Parts within 4 hours of diagnosis
TAC + SLA - Technical Assistance Center support
Professional Services - T&M on demand
Flexible and customized agreements

Quality & Compliance

ISO 27001 and SOC 2 certified
R2v3 certified parts testing
Standardized global performance management
Dedicated service operations team
90% of issues resolved without parts

Resilience Ready: Financial Engineering Model

Strategic financial structures that help you achieve mandates while maintaining operational excellence through intelligent asset lifecycle management.

Balance Sheet Optimization

Convert asset disposal value into operational credits, moving expenses from P&L to balance sheet for improved financial optics.

Credit Flexibility

Unused disposal credits transfer across services and vendor partnerships, maximizing financial leverage when and where you need it most.

Financial Engineering

Custom contract structures that align with your CFO's priorities - whether boosting EBITDA or reducing depreciation.

Your Trusted Strategic Operations Partner

Our Partnership Approach: Rather than operating as an external vendor, we embed within your data center operations as a strategic partner. Our dedicated service team works alongside your staff, integrating seamlessly with your processes while bringing specialized expertise, global resources, and operational efficiencies that enhance your team's capabilities and drive better business outcomes.

Our Comprehensive Partnership Includes:

Strategic Onboarding - Seamless integration with your existing data center workflows and processes
Specialized Training - Cross-training programs to align our teams with your operational standards
Embedded Technical Support - On-site and remote engineering expertise as an extension of your team
Integrated Ticket Management - Unified incident tracking and resolution within your existing systems
Supply Chain Partnership - Proactive inventory management and global parts sourcing optimization
Continuous Quality Assurance - Ongoing performance monitoring and improvement initiatives

Unified Platform Dashboard

Manage all your infrastructure assets, contracts, and support from one unified platform - no more juggling multiple systems or losing track of critical information

Asset & Contract

Integration

Single repository for all OEM, TPM and self-supported assets and contracts
See contract expiration alerts
Single location to open and manage all support tickets and parts logistics

Location

Mapping

Interactive map showing all your data center locations
Drill down to see specific equipment at each site
Drag-and-drop asset management between locations

Real-Time Ticket

Management & Visibility

Track all support requests: New, On Hold, Triage, In Progress, Review
One-click support request from any asset
QR codes for field technician mobile access

Analytics and

Reporting

Pre-defined reports
Ad-hoc and customizable analytics
Supports contract scorecards and metrics

Disposition

Whether you are looking to extend the life of your critical infrastructure or retire it entirely, Sprout makes the decision simple.

If keeping your systems supported is the priority, OpTime by Sprout delivers cost efficient, tailored maintenance to maximize uptime and value.

If your equipment has reached end of life, our secure ESG aligned disposition services help you recover value, reduce risk, and meet sustainability goals through a single integrated platform.

Asset Evaluation

Comprehensive assessment of equipment value, condition, and compliance requirements

Remarketing

Global remarketing channels to maximize asset recovery value

Data Security

R2v3, NAID, and ISO27001 certified data destruction processes

Recycling

Responsible recycling of end-of-life materials with full compliance reporting

Refurbishment

Professional testing, repair, and certification of reusable equipment