Caroline Lau Steps Into Chief of Staff Role at Sprout

We are excited to share an important update from the Sprout leadership team. 

After nearly a year of supporting Sprout as a contractor, Caroline Lau has moved into a full-time role as Chief of Staff, a transition that reflects both the impact she’s already made and the pivotal role she will play as Sprout advances several major initiatives planned for 2026. 

From day one, Caroline has helped simplify complexity and bring clarity to fast-moving work. She has an instinct for connecting cross-functional priorities, anticipating what teams need next, and creating a structure that helps people move with confidence. Her work has already strengthened the way Sprout operates—quietly, consistently, and with a deep sense of purpose. 

“I’m thrilled to be joining Sprout full time and to contribute more directly to our 2026 priorities,” said Caroline. “Sprout’s values deeply resonate with how I approach work and collaboration. I’m grateful for the opportunity to support our teams and help drive the next chapter of Sprout’s growth alongside Shelly and the leadership team.” 

Caroline brings a multidimensional background spanning engineering, supply chain, operations, and organizational alignment. That combination gives her a systems-level perspective paired with the practical judgment needed to keep a growing organization aligned and moving forward. 

But what resonates most is how closely her values mirror Sprout’s own. She believes in starting where you are, owning your strengths, and focusing on meaningful progress over rigid definitions of success. Her steady presence, her partnership-first mindset, and her ability to unblock others embody the humility, agility, and trust that define Sprout at its best. 

CEO Shelly Li shared her enthusiasm for Caroline’s transition: “Caroline has a way of bringing order to chaos and pressure into momentum. She’s become a steady, trusted force in our most important work. I’m deeply grateful to have her partnership and so excited for the impact she’ll help unlock across Sprout.” 

In this new role, Caroline will work across leadership, operations, and strategic programs to support Sprout’s 2026 priorities, including deeper operational alignment, clearer processes, and systems that scale as quickly as our growth. Her focus is simple and essential: keep teams coordinated, informed, and moving with clarity. It’s work that rarely seeks the spotlight but always strengthens the foundation beneath it.