Taking Charge by Taking Pulse
Sprout Embeds Satisfaction Ratings into Customer Portal
CHARLOTTE, NC, August 11, 2020: Sprout’s long-awaited Program Pulses are officially live in our proprietary SmartERP portal. Program Pulses give customer administrators and their executives an automated way to measure the effectiveness of Sprout’s redeployment, resale, and recycling programs amongst users in the field. With real-time, direct-to-dashboard KPI cards, Program Pulses offer a new method for enterprise leaders to solicit customer voices in an organized, non-intrusive way.
“The success of our customers is what drives us here at Sprout, and we are excited to have a feature that focuses on this,” says Tom Allison, President and Chief Sales Officer. “Program Pulses allow us to capture the crucial feedback we need to not only better serve our customers but also to continuously improve as a company.”
Program Pulses are completely free for users on the Growth or Enterprise edition of SmartERP. Benefits include:
Dashboard integrations and drill-through analysis
Continuously monitored scores and case prioritization by a dedicated Sprout representative
Weekly email distribution cadence to customer-directed group(s)
About Sprout: Sprout leverages data and analytics to make IT asset disposition flawless for the world’s leading enterprises. Our mission is to revitalize yesterday’s technology, together with our employees, customers, and partners. We recently landed in Inc. magazine’s list as one of the 5000 fastest growing privately held companies in the United States. For more information, please visit www.sproutup.com.